The Madness of Awareness #WMHD2019

I am furious with the mental health awareness campaign. I am seething at the lie that if we put our mentally ill heads above the parapet and reach out, we will be seen and heard and given help. I am livid about the fact that mental health seems to be the great issue of our times, yet for those of us with severe and enduring mental illnesses, cuts to vital services mean that dreams of even the most basic long term care are the reality of a bygone era.

I want to force public attention away from the well-meaning awareness campaign and towards the lack of crisis care available, towards the state of our seriously ailing social services, and towards the effects of austerity measures which have put the lives of the most vulnerable in society at the most risk.

But there is absolutely nothing I can say which hasn’t already been said. The statistics are clear and damning and public. Writers have won awards for their criticism of the mental health conversation. Yet we continue to be blasted by a message of awareness which skates over the truth in a way that puts us all at risk. So I am going to shout about the reality of the situation, of my situation, in an effort to redress the balance of the conversation we so desperately need to be having.

The reality is urgent referrals getting lost or delayed on numerous occasions. It is being in a life-threatening situation and put on hold for hours by a specialist crisis line whose voicemail message reveals that the mental health ‘team’ patients are encouraged to seek help from is in fact a single Nurse serving the entirety of South London.

The reality sees risk assessments refuse patients access to services until they are more likely than not to attempt suicide. We are pushed to the brink before we are worthy of treatment. And then there is the grand irony that we are all encouraged to reach out for help which exists only for those who can afford to pay.

I am tired. I am exhausted from living with a condition that often sees my emotional state vary from ecstatic to suicidal multiple times a day. Recently I have started to hallucinate. I am terrified of slipping back into crisis because I know that when I call for the help that I need I will not get it. I know that the more ill I become, the harder I will have to fight for my basic right to mental healthcare.

I am burdened with an unbearably cruel illness which tells me that I am wrong to write this and wrong to expect any help because I am not worth a breath of energy from anybody. And I am starting to wonder if my experiences of the system have fuelled my belief that nothing I go through could be bad enough to warrant serious and thorough treatment. This is all making me sicker.

Countless stories like these are already in the public domain. It often feels like I’m screaming into an echochamber filled with other mental health service users who too are facing year-long waits for help with conditions that are life threatening now. We have been shouting from the rooftops while well-meaning ideas of awareness and resilience are banded about like they will solve everything. Of course #EveryMindMatters. But shining a light on mental ill-health and failing to acknowledge the grossly inadequate systems which exist to deal with it often just serves to exacerbate the issue.

I don’t want you to respond with sympathy. I want you to be angry. I want you to share my outrage, the outrage I felt when I was sent away from more than one health provider, suicidal and alone, because I was not on the right list to qualify for help. I want your awareness to be centered on the situations that thousands of us face daily as we continue to keep our heads above the water while fighting a battle that should not exist.

The chances are that you’ve already read something like this. My experience is not unique. Please, if you are mentally healthy, take my anger and do something productive with it, because I have run out of energy and this crisis is growing. Please share the fight with me.

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RITB is covered by a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License

#Neorecovery: A Survivor Led Conceptualisation And Critique #MHNR2019

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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On the 13th September 2019, Recovery in the Bin delivered their keynote talk at the 25th International Mental Health Nursing Research Conference. We are publishing the text of the talk, in full, here.

To reference this transcript, please use the following:

Recovery in the Bin, Edwards, B. M., Burgess, R., and Thomas, E. (2019, September).  Neorecovery: A survivor led conceptualisation and critique [Transcript].  Keynote presented at the 25th International Mental Health Nursing Research Conference, The Royal College of Nursing, London, UK.

You can also watch the video from the conference which was live streamed:

And! After the presentation André Tomlin, The Mental Elf interviewed the RITB presenters for a podcast, we may even occasionally have made some sense!

Acknowledgments: Thank you to @jadeelizb, @RRowanOlive, & Vince Laws for artworks. @maddoggie2, Nell Aitch, Anne O’Donnell, Andi Fugard, Alan Meudell, and G, for their support, feedback and advice during the keynote’s production, performance and aftermath. And to all the survivors whose voices have contributed to this critique over the years, Thank You Binners!

We hope the term neorecovery will help professionals involved in your care understand.

And we hope we have done you proud.

Click Slide images to embiggen!

Neorecovery: A Survivor Led Conceptualisation And Critique #MHRN2019

The Voices of Lived Experience

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Introduction

Recovery in the Bin is a user-led critical theorist group, who have spent half a decade at least critiquing recovery and making jokes in order to survive. We are not academics, we are ‘Binners’, and we come from beyond academia, from a mysterious place you may have read about, known as ‘Reality’. ‘Anecdotal’ is not a dirty word in our world, and our hierarchy of evidence has lived experience right at the top!

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Our focus and critique is therefore based on our user-led collective’s experiences, which are grounded in the way recovery is understood, researched and implemented with people who have severe and long-term mental health conditions. We are today’s ‘grassroots’ – the very people from whom the recovery vision originally emerged.

In 2014, we began as a small Facebook support group for people who felt “abandoned by recovery”. The group was founded by three mental health survivors who remain integral to our work today.

Since then, we have grown beyond our founders’ wildest dreams! We have a twitter account, and a blog which has been referenced more than 138 times, including by some of you here today. We even have our very own spokesperson, Rita Bins, who likes to make an appearance every so often. We have listed some of our most notorious blog posts which you may want to check out later, they include our Unrecovery Star and our Stepford Recovery College Prospectus .

Unsurprisingly, we have come to speak to you today about Recovery. However, we aren’t going to repeat our familiar critique which can be found on our internationally renowned blog Today we aim to build on this critique by conceptualising and describing what we call ‘neorecovery’.

This will be the first time we have presented these ideas, therefore, please reference this presentation so we can be recognised for our original contribution to knowledge.

As this is a mental health nursing research conference, we are fairly confident that you all know about the existence of the ‘recovery’ approach, concept, notion, vision or model- please pick your preferred description -and you should know about some of its faults and flaws, trials and tribulations. So, we’ll skip the basics of recovery so we can spend more time on our critique!

Recovery’s Emergence in Policy

Recovery appeared in English mental health policy in 2001 and shortly after in the rest of the UK. It reflected Anthony’s (1993) frequently cited grassroots user-led definition, which originated from people with severe and enduring mental health conditions in the United States in the 1980’s and early 1990’s. You’re probably well versed in Anthony’s quote by now but for anyone who isn’t here it is:

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Despite recovery’s prominent place in policy in 2001, little was known about what recovery orientated services would look like or the contextual barriers to implementation in the UK. And, importantly for a research conference, there was no robust UK evidence base to support its prominence in policy.

It is also extremely important to note here, and perhaps this is glaringly obvious, that Recovery’s prominence in policy in 2001 was highly political and to be more specific, neoliberal.

Neoliberalism and the Emergence of Neorecovery

We will return to the word neoliberalism multiple times in this presentation, so briefly for those of you who are not familiar with the word:

“Neo-liberalism values individual interaction in free markets. It argues for welfare state cutbacks and greater individual responsibility and stresses the importance of opportunity.

This in turn underscores particular themes in public attitudes (deservingness, obligation and choice) and downplays others (solidarity and community).”

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Neoliberalism is the dominant ideology of many major governments around the world. It’s ‘holy trinity’, is deregulation, privatisation and the cutting of social provision, such as welfare and social care.

Recovery was therefore, enacted in policy and services had to implement it. However, they had little idea if or how it was possible and were perhaps unaware of its politicised nature and the potential harms that this may cause. In this context of confusion and politicisation, Neorecovery’s seedlings emerged.

‘Recovery’ in the Real World

Fast forward to the present day, the ‘Recovery Approach’ has not been an astounding success for service users.

At one time, we thought we were radical, but it seems people are catching up with us! Like recovery itself, our critical stance on recovery has become mainstream!

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Eighteen years later and we are suffering the consequences of a politicised, poorly defined and understood ‘recovery’ in policy.

We still don’t have a shared understanding of what recovery means in practice or what it should look like.

It is widely acknowledged that recovery’s implementation in the real world is inconsistent and suboptimal. In fact, the REFOCUS trial suggests that a UK context poses considerable barriers to ‘recovery’s’ effective implementation.

We still do not have a robust evidence base for widespread ‘recovery’ interventions including Recovery Colleges. That’s 18 years AFTER ‘recovery’ entered policy! As the Mental Elf likes to remind us, it takes 17 years for research to enter policy, but after 18 years in policy we still don’t have the evidence we deserve as service users.

And ‘recovery’ has continued to be politicised, or as some people say, politically co-opted.

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As one of our members Robert Dellar put succinctly in 2014, “Recovery has always only ever been an empty word that refers to whatever agenda or ideology anyone chooses.” Robert didn’t specifically mention neoliberalism but given his other notable survivor works, we are confident that the agenda and ideology of neoliberalism were firmly in his mind.

Neorecovery

In the context of 18 years of confusion, ‘sub-optimal implementation’ and political co-option and corruption, we propose that a new and distinct ‘recovery approach’ emerged, which has so far remained unarticulated.

We call this neorecovery.

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The word “neorecovery” was coined around 2017, by a co-founder of Recovery in the Bin.

We want to make explicit for you this unarticulated and often unconscious approach that significantly influences research, practice and policy in the UK, and is now even packaged and branded for global export.

Our conceptualisation or description of neorecovery is in its infancy, however, we propose that neorecovery is distinct from the recovery vision which originated from grassroots survivors. We’ve created this table to explain what we believe are neorecovery’s key departures from the original grassroots’ recovery vision:

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We hope services aren’t ALL delivering neorecovery and we hope not all interventions currently being researched and evaluated are neorecovery based.

We hope that there are informed researchers and services, where recovery is being implemented in accordance with its grassroots vision and ethos.

We recognise that there may be services where only some practices resemble neorecovery and there may be researchers and clinicians who don’t realise that they are implementing neorecovery.

We’ll now move on to describe these key departures in more detail, paying attention to the differences in Recovery and Neorecovery’s population, theory, values, beliefs, politics and power dynamics. We’ll also talk about the impact these departures have had on mental health services and people who live with severe and chronic mental health conditions – the target population of the original recovery vision – many of whom feel, and are, abandoned and excluded by neorecovery.

Differences in Population
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It is well known that grassroots visions of ‘recovery’ were firmly rooted in the lived experience of people living with severe and enduring mental health conditions. However, neorecovery is typically applied in a blanket fashion to all people who use mental health services or experience a mental distress. We have seen this blanket application in policy and we also see this in the Eight Principles for Recovery Colleges and the REFOCUS intervention which is described as “suitable for various diagnoses and all types of community-based adult mental health teams”. Service users are also aware of this, as this quote from a service user highlights, “The approach…has been co-opted by mainstream mental health services as a one-size fits all but it doesn’t fit everyone & it’s clearly not working” (@Girl_Interrupt_)

This shift in focus is not problematic if the needs of all are met. However, combined with neorecovery’s additional departures, we argue that there has been a shift OR ‘REFOCUS’ from services and research that meet the needs of those with severe and long-term conditions, to those that meet the needs of the majority with mild, moderate and time-limited conditions.

Departure in Theory
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Reflecting grassroots recovery’s grounding in the experiences of people living with severe and enduring mental health conditions, it was deeply embedded in the theories and ideas of the social model of disability, with its emphasis on the ‘total’, long-term impact of severe mental illness. This included functional disability including our ability to get our daily living activities completed, how we are treated by society, including discrimination and stigma, and the inequalities we face, for example economically and poor housing.

Neorecovery, on the other hand, is not grounded in a social model of disability. Its key proponents view disability, like symptom reduction, as a facet of ‘clinical recovery’. Neorecovery interventions, including REFOCUS, are founded on psychological theories about attitude and behaviour change, while Recovery Colleges are based on educational approaches.

It seems that recovery’s grounding in a social model of disability is something lost to history like the asylums. It’s throwing the baby out with the bathwater!

So, what’s wrong with the shift in focus? By forsaking a firm grounding in a social model of disability, and not fully acknowledging psychosocial disability, neorecovery interventions do not actively address the substantial long-term societal barriers and social disadvantages that people with mental health conditions experience day to day. Rights-based approaches that lack firm grounding in an understanding of long-term psychosocial disabilities, will, like the REFOCUS intervention, be no more effective than usual care for us.

Our Unrecovery Star highlights our social reality.

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So, we ask: Where are the ‘recovery’ orientated interventions, conceptual frameworks, campaigns, marches and demonstrations that address the socio-political injustices that people with enduring mental distress experience?

We acknowledge there are some initiatives, addressing this but they are far from widespread. No amount of REFOCUSSING, or re-education at Recovery Colleges will remove these injustices. Talking about the social determinants of mental health is insufficient – actions speak louder than words.

Departure in Values and Beliefs
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Reflecting its grounding in a social model of disability, grassroots recovery was heavily critical of oppressive mainstream “American” values, including “rugged individualism”, competition, personal achievement, and self-sufficiency. They advocated for a wide variety of services based on alternative values such as collectivism and co-operation.

However, glancing at the heavily branded and marketised ‘recovery stories’, interventions, service innovations and transformations, it is clear that Neorecovery embodies the mainstream values of individualism. We see individualistic buzzwords everywhere, like ‘self-management’, ‘independence’ and ‘responsibility’.

What’s wrong with this departure?

As Deegan eloquently stated in 1988:

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“For some psychiatrically disabled people, especially those who relapse frequently, these traditional values of competition, individual achievement, independence and self-sufficiently are oppressive. Programs that are tacitly built on these values are invitations to failure for many recovering persons. For these persons, “independent living” amounts to the loneliness of four walls in the corner of some rooming house. For these persons, “individual vocational achievement” amounts to failing one vocational program after another until they come to believe they are worthless human beings with nothing to contribute. For these persons, an alternative type of rehabilitation program, and even lifestyle, should be available as an option.”

Deegan could have been writing today. 31 years later, the oppression, failures, feelings of worthlessness and loneliness continue.

Like we said, we live in the real world. In the real world, some people may never be capable of competitive employment. Some people may always need intensive support to remain independent. Conflating ‘independence’ with self-sufficiency and then demanding chronically disabled people be self-sufficient is unethical and cruel.
Disabled activists never intended ‘independence’ to be understood as synonymous with a self-sufficient neoliberal ideal.

As Disabilities Rights UK succinctly explains: “… the essentials of independent living… the right to choose how your support needs are met, control over your day-to-day life, that you are your own expert on your life, that you should have choice in deciding how your support needs are met, and that you should be able to play a part in society.”

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Words like independence, personal responsibility and choice may sound empowering and self-actualising, but in the context of neorecovery, these humanistic versions of individualism have been distorted to fit the ideals of neoliberalism. Phrases used in everyday clinical practice, like ‘reducing dependency’ and ‘taking responsibility’, now reflect government neoliberal attitudes, particularly in relation to economic efficiency, welfare reform and welfare to work.

We have developed some artwork to protest – Take your responsibility pill!

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We are now blamed for our failure to recover within prescribed timescales and our inability to conform to the neoliberal ideals of self-sufficiency that are embodied in neorecovery. We are called dependent, discharged from services and re-diagnosed with personality disorders for not getting better. It is individualism at its most cruel.

The Rise of Positive Psychology
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Closely connected to neoliberal individualism, and another key departure from grassroots recovery, is Neorecovery’s over emphasis on positive psychology, or as Woods and others say “compulsory positivity”.

It’s important to remember that grassroots recovery maintained that negative thoughts, emotions and experiences like anger, failure, despair, denial, anguish, were key features of the recovery process, alongside positive thoughts, emotions and experiences like hope and optimism.

In contrast, Neorecovery places positive psychology centre stage and success and positivity appear compulsory. CHIME, the most cited ‘recovery’ conceptual framework which has significantly influenced practice, neglects these essential processes in favour of hope and optimism. The REFOCUS intervention formulaically prioritises individualised, future orientated goals and seeks to assess and amplify strengths.
Little room is afforded for our real struggles, difficulties, failures and our past.

So, what’s wrong with this departure?

Optimism, inappropriately administered, was seen by grassroots proponents as a significant hinder to the recovery process – and we agree. Deegan advocated for flexible services that don’t ‘abandon’ those of us who need long-term support in our suffering. Sometimes we need time to be mad. We need support when we – like Deegan – feel anger, denial, anguish, failure and despair. But we are still abandoned for days, weeks, months and years. Far too often, we remain alone.

A quote from our co-founder @Maddoggie2 highlights the invalidation inflicted by inappropriate optimism.

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“There’s no limping along recovery now… there’s celebrity recovery. There’s no room for madness anymore – people used to be actively psychotic and in emotional pain on stage at conferences…. now we must be sanitised ‘normals’. We reserve the right to be in a state of unrecovery.”

Differences in Power Dynamics
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Our next proposed key departure centres on who controls or leads mental health services, research, or the alternatives to these. As everyone by now should be aware, recovery originated from the grassroots – people living with severe and enduring mental health conditions or distress who advocated for user-led, democratic and collective alternatives to medicine and professional dominance.

However, it is undisputable that mental health services remain controlled and led by professionals. On a concrete level, resources have not been redistributed to user-led alternatives. The National Survivor User Network’s 2019 Campaign, ‘The Value of User-led Groups’ highlights that many user-led alternatives struggle to survive with lack of funding, and often go under. Peer worker roles are becoming more prevalent but traditional power imbalances remain, with a lack of equality of pay, influence or career progression for peer workers and researchers. Ask yourselves, are peer workers paid as much as you? Or are they on zero-hours or temporary contracts?

Neorecovery pervades the ‘recovery’ research industry, just as it does clinical services. Where are the democratic, user-led studies on ‘recovery’ interventions or services? How many have the NIHR funded?

We couldn’t find any.

Randomised Controlled Trials and systematic reviews led by professionals, reporting on primary studies led by professionals, dominate hierarchies of evidence, and complex interventions proliferate and facilitate professorships. Yet, this is in direct contrast to the democratic nature of grassroots recovery and its stance that ‘recovery’ is an elusive phenomenon that evades, psychiatric, psychological and scientific language or measurement – it is an experience that cannot be quantified or manualised. We know what it is because we experience it. Listen to us.

So, what’s wrong with this departure?

It’s clear that the traditional power imbalances that grassroots recovery strongly opposed continue to exist:

Neorecovery services and research are based on psychological theories of attitude and behaviour change, as well as educational theories. They are not embedded in our theories or values, or those of grassroots recovery, which are collectivist and use the social model of disability. Democratic and collectivist services are virtually non-existent. Services are not emancipatory.

Neorecovery prioritises professional policy, and service driven aims and outcomes. These include discharge, ‘reducing dependency’; work as a health outcome and return on investment. These are not our outcomes or aims. Like grassroots recovery, we firmly believe that subjective experiences of ‘living well’ should be the primary outcome and concern of all mental health services. We will tell you when we are ‘living well’.

We talked earlier about how neorecovery distorts and misuses language. In neorecovery, recovery becomes an obligation, and sometimes an aggressively promoted demand from professionals. It’s the same old, paternalistic attitudes of ‘professional knows best’, but now couched in the language of empowerment and independence.

A significant consequence of neorecovery’s professional status quo, is the emergence of what Bridgit McWade calls ‘key figures’ and their spheres of influence. These key figures have access to “material and institutional power”. Their dominance, as she states, has led to the marginalisation of grassroots definitions of recovery and the exclusion of mad people. This material and institutional power is prominently seen in the various ‘recovery’ consultancy services on offer and in the recovery research industry:
The REFOCUS trial is the most widely known and cited Randomised Controlled Trial of a so-called recovery intervention. It received £2 million from the NIHR, but it was no more effective than usual care on all service user outcomes.

Let’s repeat that. The REFOCUS intervention was no more effective than usual care for service users.

Differences in Political Bias
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The final departure we will discuss today is neorecovery’s political bias. Whilst we have spoken about the influence of neoliberalism several times so far, we need to examine this feature in a bit more detail.

It’s important to remember that grassroots recovery, emerged as a critical response to political and practice failures in the aftermath of deinstitutionalisation and medical / clinical recovery. It was highly critical of social injustices inflicted by politics and policy which neglected people with long-term mental health conditions in the community. However, neorecovery does not critically respond to, and perhaps unconsciously colludes with, policy and political injustices that impact on mental health services and people with mental health conditions.

Welfare Reform and Austerity are some of the biggest political injustices of our time for people living with mental health conditions. Like recovery’s original grassroots proponents, we too are being neglected in the community by policy and politics.

Yet, Neorecovery’s silence is deafening.

So, what’s wrong with this departure?

As Bridgit McWade eloquently asserts, grassroots recovery ‘has been politically neutralised’ by the very institutions it sought to challenge.

We ARE the grassroots and neorecovery has neglected our calls for social justice and collectivist action.

Since recovery emerged in policy, key figures and influencers were quick to align their visions of social inclusion, and later ‘recovery’, to government policy. This alignment with neoliberal policy, particularly welfare to work and work as health outcome policies have continued. A current example of such complicity is the continued emphasis placed on our ‘right’ to work, above other ‘rights’, that are by far more important to us and in fact to non-mad people too!

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This is not an isolated quote. Key influencers frequently promote the importance of work, often alongside neoliberal statements about ‘Making a contribution to society’ and portrayals of work as the most significant way of achieving personal fulfilment.

We ask this team of key influencers to reconsider their statement and continued emphasis on our right to work above all else in light of the mounting evidence from, amongst others, the Equality and Human Rights Commission, the United Nations Rapporteur on Adequate Housing, the United Nations Rapporteur on the Rights of Persons with Disabilities, the United Nations Rapporteur on Poverty, and the High Court Rulings that found people with mental health conditions are actively harmed by punitive welfare reform and its catalyst, austerity.

The Work Capability Assessment process has been associated with: 590 Suicides; 279,000 additional cases of self-reported mental health problems and 725,000 additional prescriptions for anti-depressants in areas where higher reassessments were reported. People with a mental health condition are 2.4 times more likely to lose their existing Disability Living Allowance entitlement when transferring to its replacement, Personal Independence Payment, compared to physical conditions.

The deaths of our peers, colleagues and allies continue to escalate through lack of appropriately resourced services under austerity and punitive, coercive and degrading welfare reform.

The number of people out of work is not OUR fundamental injustice.

Neorecovery’s Cumulative Impact
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So, before we conclude, it’s worth reflecting on the cumulative impact Neorecovery’s key departures, which we have discussed today, have had on the original population for which recovery was intended – those with severe and enduring mental health conditions. Sweeping ‘recovery’ policies and interventions ‘for all’, which are underpinned by educational, attitude and behaviour change theories – in the context of neoliberal individualism and compulsory positivity – have meant that neorecovery caters for the norm, the socially acceptable and the majority who have mild to moderate difficulties.

This departure is confirmed by the endless redistribution of resources from inpatient and secondary care to primary care, and the prioritising of low intensity, short-term, low-cost ‘interventions’. The closure of wards and day centres in the name of recovery is commonplace and is rightly identified by Slade and others as an abuse of ‘recovery’. Where has the money for Recovery Colleges been taken from? Who is not getting a service now? Who’s needs are no longer being met?

Short-termism, low cost and standardised interventions for all, reflect neoliberal individualistic ideals of self-sufficiency and its mantras that ‘everything is within your reach if you just try hard enough’. This sets people with long-term psychosocial disabilities up for failure. These services and interventions mimic the prescriptive, linear, mechanistic process from A to B that grassroots recovery opposed because it does not afford flexibility for complex and long-term needs.

Grassroots recovery, including Deegan in 1988 and Anthony in 1993, actively advocated for a comprehensive community support system and an increase in long-term support. 18 years since recovery became policy in the UK and 31 years since Deegan spoke about her experiences. We’d like to ask:

Where are the long-term, flexible alternative services and support, based on collective values?

Where is the increased investment and comprehensive community support systems that Anthony spoke about?

Where are the democratic, truly user led services?

Conclusion

We can’t point to Victorian crumbling buildings to symbolise our confinement, ill-treatment and exclusion from society today. Neorecovery is much more insidious. Like grassroots recovery, our confinements, are ideological and politically sanctioned BUT they are hidden and illusive. Neorecovery promises to uplift and protect us, while simultaneously taking away our dignity, support and safeguards in the name of ‘independence’ – an independence we are not allowed to self-determine.

If material and institutional power remains with key professional figures, grassroots notions of recovery will forever be side-lined. Affording very little voice or room to those of us who are mad, and also mad about the way recovery has been co-opted, hijacked and distorted beyond recognition.

So, as mental health nurses and researchers, we ask that you stay true to the original recovery vision. Remember the grassroots, those of us with severe and enduring mental health conditions. Don’t abandon us to neorecovery. By the time Recovery Colleges are crumbling buildings, it will be too late.

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Twitter Feedback!
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After the presentation we spoke exclusively to the Mental Elf! You can listen below:

References

(A PDF of the Keynote with inserted references will be made available separately).

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McWade, B. (2016) Recovery-as-Policy as a Form of Neoliberal State Making.  Intersectionalities: A global journal of social work, analysis, research, policy and practice 5:3 pp 62 – 81.

MH v Secretary of State for Work and Pensions (PIP): [2016] UKUT 531 (AAC); [2018] AACR 12 (online) Available at: <https://assets.publishing.service.gov.uk/media/5c3e1473e5274a70e95f35df/_2018__AACR_12ws.pdf> (Accessed 02.09.2019).

NSUN (2019) The value of user led groups campaign (online).  Available at: <https://www.nsun.org.uk/faqs/the-value-of-user-led-groups-2019-campaign> (Accessed 2.9.2019).

O’Hara, M. (2010) The trouble with mental health treatment, The Guardian 10th of May [Online].  Available at: https://www.theguardian.com/society/2010/aug/25/mental-health-treatment-rachel-perkins-mind [Accessed 02.09.2019].

O’Keefe, D., Sheridan, A., Kelly, A., Doyle, R., Madigans, K., Lawlor, E. and Clarke, M. (2018) ‘Recovery’ in the Real World: Service User Experiences of Mental Health Service Use and Recommendations for Change 20 Years on from a First Episode Psychosis.  Administration and Policy in Mental Health and Mental Health Services Research: https://doi.org/10.1007/s10488-018-0851-4.

Perkins, R., Repper, J., Rinaldi, M. and Brown, H. (2012) Recovery Colleges. ImROC Briefing Paper, Nottingham: ImROC https://imroc.org/resources/1-recovery-Colleges/.

Perkins, R. and Repper, J. (2017), “Editorial”, Mental Health and Social Inclusion, Vol. 21 No. 2, pp. 65-72. https://doi.org/10.1108/MHSI-02-2017-0005.

Perkins, R., Meddings, S., Williams, S. and Repper, J. (2018) Recovery Colleges 10 Years On (online) Available at: <https://yavee1czwq2ianky1a2ws010-wpengine.netdna-ssl.com/wp-content/uploads/2018/03/ImROC-Recovery-Colleges-10-Years-On.pdf> (Accessed 2.9.2019).

Pybus, K., Pickett, K. E., Prady, S. L., Lloyd, C., and Wilkinson, R. (2019) Discrediting experiences: outcomes of eligibility assessments for claimants with psychiatric compared with non-psychiatric conditions transferring to personal independence payments in England.  British Journal of Psychiatry Open Vol 5:2 DOI: https://doi.org/10.1192/bjo.2019.3

Price-Robertson, R., Obradovic, A. and Morgan, B. (2017) Relational recovery: beyond individualism in the recovery approach.  Advances in Mental Health, Volume 15 (2) pp 108-120.

Recovery in the Bin (2016a) Unrecovery Star (online).  Available at: <https://recoveryinthebin.org/unrecovery-star-2/> (Accessed 2.9.2019).

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Recovery in the Bin (2018a) Mental Health Peer Workers our Lived Experience – Part 1 (online).  Available at: <https://recoveryinthebin.org/2018/11/07/mental-health-peer-workers-our-lived-experience-part-1/> (Accessed 2.9.2019).

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Roulstone, A. and Morgan, H. (2009) Neo-liberal Individualism or Self-Directed Support: Are we all speaking the same language on modernising adult social care? Social Policy and Society 8:3 pp 333-345.

Simpson, A., Hannigan, B., Coffey, M., Barlow, S., Cohen, R., Všetečková, J., Faulkner, A., Thornton, A. and Cartwright, M. (2016) Recovery-focused care planning and coordination in England and Wales: a cross-national mixed methods comparative case study. BMC Psychiatry 16(1), article number: 147. (10.1186/s12888-016-0858-x).

Slade M, Amering M, Farkas M, Hamilton B, O’Hagan M, Panther G, Perkins R, Shepherd G, Tse S, Whitley R (2014) Uses and abuses of recovery: implementing recovery-oriented practices in mental health systems. World Psychiatry, 13, 12-20.

Slade M, Bird V, Clarke E, Le Boutillier C, McCrone P, Macpherson R, Pesola F, Wallace G, Williams J, Leamy M (2015) Supporting recovery in patients with psychosis using adult mental health teams (REFOCUS): a multi-site cluster randomised controlled trial. Lancet Psychiatry, 2, 503-514.

Taylor-Gooby P., Leruth B. (2018) Individualism and Neo-Liberalism. In: Taylor-Gooby P., Leruth B. (eds) Attitudes, Aspirations and Welfare. Palgrave Macmillan, Cham.

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Woods, A., Hart, A. and Spandler, H. (2019) The Recovery Narrative: Politics and Possibilities of a Genre. Cult Med Psychiatry https://doi.org/10.1007/s11013-019-09623-y.

I Want People To Be Aware Of How Scared I Am Of Getting Ill Again.

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It’s World Suicide Awareness Day. Or week, or month – I forget how long this empty virtue signalling exercise goes on. And I thought to myself, as a survivor of more than one serious suicide attempt, what do I really want people to be aware of?

I want people to be aware of how scared I am of getting ill again.

Some background: I was in a severe mental crisis for about 16 months of my life, from January 2016-April 2017. I have severe episodic depression, which makes my obsessive-compulsive disorder get very bad. When it flared up in January 2016 I thought I was a child murderer or molester. It is hell on earth, and I did not see a way out of it. Everything was just a black hole of despair, the joy fell out of everything I was interested in. I didn’t want to do anything. Anyone who knows me knows how up for a laugh I am, smutty, sweary, irreverent, BUSY. When I was ill I was just a humourless void, a bit like a walking corpse. Lads, I was fucked.

Things got very bad at the end of 2016 and I was admitted to the bin three times – on two occasions attempting suicide due to various factors, but being weaned off opiates too quickly was one, and going onto antidepressants that didn’t suit me was another. These medication issues led to very bad akathisia (an inability to stop moving) which often leads to suicide attempts.

After the second attempt I ended up getting sectioned and spent over three months on an acute ward. You can read parts of my story over on my blog.

Anyway so I was really ill, right? And you’d think it’s the worst thing about being in recovery, that fear of getting that sick again?

It is, but not in the way you think.

The symptoms of the illness, as bleak as they were, are not the thing I’m most worried about if things go south.

[DISCLAIMER: I had a lot of help compared to some people I know, but the bar is extremely low. I am also super privileged: I’m white, educated, intelligent, with a stable family and partner who can provide for me. I have lots of good friends around me. I had work I enjoyed and valued to go back to. I’ve never had to deal with the DWP. I’m cisgendered, straight and physically abled. In my case I also won the postcode lottery in terms of getting access to the Centre for Anxiety Disorders and Trauma at the Maudsley Hospital, one of the only specialist centres for treating OCD in the country. AND IT WAS STILL ABSOLUTELY BLOODY AWFUL FOR ME.]

Here is why I’m really worried about getting ill again:

I’m worried about getting ill again because I might have difficulty even persuading my GP to refer me to the CMHT. I might end up with absolutely no help for a severe crisis where my brain is trying to kill me.

I am worried that if I am referred to the CMHT, I might only be able to see a patronising CPN once a week for three months, with very occasional psychiatrist meetings. Things the CPN said to me have included ‘Well, if you’re going to kill yourself it’s your choice’.

I am worried that if I present at A&E because I feel unsafe and I’m fighting an almighty battle in my head to try and not kill myself, I will likely be sat there for hours before a condescending member of staff comes and tells me to go home because I am attention seeking. Damn straight I’m attention seeking. I’m fucking poorly.

I am worried that if I get referred to the Crisis Team, they will probably come to my house once a day for a month for about 10 minutes at a time. They will tell me to do a crossword or have a bath when I tell them I feel unsafe and suicidal.

I am worried that if I go into an acute ward, I will be treated like a child, punished for harming myself, and patronised beyond belief. I will be assumed to have so-called ‘Borderline Personality Disorder’* and ‘punished’ by staff accordingly. I will be completely at the mercy of whichever staff are on the ward on a given shift, and whatever patients are in at the same time as me. Patients I developed real beef with while in there last time might also be there (you end up falling out over stuff like ‘who gets the jacket potato for lunch’ and ‘who gets to choose which channel the telly is on’, because you revert to being a toddler). Staff I complained about after I left might be there. It scares me shitless.

I am worried that if I need to access my specialist treatment centre again, there will be a six month plus waiting list even after I am accepted on assessment. This nearly killed me last time.

I am worried that if I need to go off work again, I will have to deal with Occupational Health. This has been both a positive and terrible experience for me at different times.

I am worried that if something happens to my partner and/or parents, I will have to deal with the DWP in order to be able to eat. This is unlikely, but possible.

All these worries are actually scarier to me than the symptoms of my illness.

Please stop telling us to ask for help, and start thinking about how society and the psychiatric system needs to change in order for people to receive the care and help they need.

I ‘recovered’ despite the system, not because of it.

by Jo Edge @hagenilda

*I’m aware this is a very controversial diagnosis and do not wish to denigrate anyone’s experience.

Please also see RITB Position statement on BPD

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Positivity, Terrorism, & Neorecovery

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The imperative to be positive, to have what is lauded in the workplace under neoliberal capitalism as a ‘Positive Mental Attitude (PMA)’, has seeped into every area of human life, and it is terroristic. The obligation to wrap up one’s distress in a gift box with a pretty ribbon, to mask the absolute horror show that can be bestowed upon some of us in the form of mental torment, is nothing less than a violence. As we have learned from those who are subject to racism and intersecting oppressions, it is what these things do to the psyche, the way they get under the skin, into the marrow, and woven into the very fabric of our selves, that does the most damage. It is a colonization of the mind.

The positive police have set up shop in every mental health service. We should write gratitude lists, mindfully eat raisins, HOPE (help other people every day), list our strengths on care plans, and think about where we might want to be in five-year’s-time when the next hour feels unsurvivable. My current care plan asks me to document my long term goals and how I will achieve them; the boxes to fill in read like an appraisal form, or something to put in a personal statement in which I try to convince someone I deserve a particular position. The form used to be about the difficulties we experience, what help we need – not an instruction to account for oneself and how we might materialise the things we want out of thin air, driven by pure (and probably literal) hunger for it.

I run a writing group for people who experience ‘psychosis’. Last week one of the members was trying to write something based on a prompt I gave them and said, apologetically, that she had nothing positive to write. I was a bit startled because I have never asked them to write in a particular way, and certainly not to write with their positive pants on. I said that the group wasn’t a space that demanded positivity, but was a space in which to be real with yourself and others, to the degree with which you are comfortable. Her reply? “That makes me want to cry”. Her response made me want to cry. And shout. What are we doing to people that we feel that unless we can speak positively we shouldn’t speak at all, particularly about the reality we experience? This violence rips words from throats; puts a sterile spin on the diverse range of human experiences; whittles us away to silt; isolates; individualises; and expects us to swallow patronising platitudes in the name of ‘recovery’ so that we may be deemed worthwhile (read: productive) subjects.

I don’t want to go all John Lennon on you, but imagine if we let people be. Imagine if we accepted that it isn’t wallowing and being resistant to treatment to be honest about how we feel? Imagine if we were willing to hold that space for people with care, and to sit alongside them in it. Imagine if we decolonised the narrative, stopped asking people to superficially cover wounds that need suturing and healing from the bottom up. Contrary to neoliberal propaganda, of which the recovery discourse is fast becoming a sacred part, this doesn’t cause people to be stuck in a sick role and too dependent (whatever that means given we are all dependent on others), but allows for the possibility of being seen, being accompanied, and possibly moving through it with help.

Interestingly, the group member I mentioned above, though speaking of her fears and upset of the previous two weeks, wrote a very positive poem. I am not convinced this is because she miraculously felt that way, but because the obligation to be positive has hijacked her from the inside. Violence isn’t always bloody.

– Eleanor Higgins

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The Invisible Prison – Panopticon Of The DWP

Invisible prison 1 art

One of the things I’m feeling a lot at the moment is the massive divide being successfully constructed between:

1. Those of us who are long-term dependent on state disability benefits to live.

2. The rest of society.

This is absolutely deliberate.

People who aren’t dealing with the DWP for disability benefits have no idea how traumatic and violent and all-encompassing it is. It is an ongoing trauma for a lot of us.

Pretty much everyone I know who, like me, relies on disability benefits for rent/food/bills/life money, has had multiple traumatic experiences. And that’s on top of the GIGANTIC amount of work that the assessment process involves: do to it successfully requires a lot of specialist knowledge, writing skills, capacity for loads of admin, having to contact people, arrange medical appoints which are a total waste of patient and NHS resources, attend horrific ‘assessments’ , try to find advocacy etc

And being forced to do this all to the tightest timescale possible.

We deal with a level of surveillance and arbitrary punishment that, rightly,
has been judged by multiple independent analyses to be a state driven deliberate breach of the human rights of disabled people who have the fucking gall to be poor and/or unable to work.

Loads of the techniques of psychological pressure were developed first in one of the home office/ foreign office/ DWP, and then exported to the others. Nice, huh?

If you’ve a strong stomach and/or are not directly affected, more on that here.

Nudging conformity and benefit sanctions: a state experiment in behaviour modification

Basically the gist of this is, in which we discover until recently there really was a controversial government department which researched and tested “behaviour modification techniques” for implementation in aggressive state policy:

“Conservative anti-welfare discourse excludes the structural context of unemployment and poverty from public conversation by transforming these social problems into individual pathologies of “welfare dependency” and “worklessness.”

The consequence is an escalating illogic of authoritarian policy measures which have at their core the intensification of punitive conditionality. These state interventions are justified by the construction and mediation of stigma, which is directed at already marginalised social groups that the policies target. The groups, which include sick and disabled people, people who are unemployed, are painted with a Malthusian brush, as a “burden on the state” and a drain on what are politically portrayed and publicly seen as scarce resources in an era of austerity.”

Political processes of scapegoating, stigmatisation and outgrouping have been amplified by a largely complicit UK corporate media. Examples of its work are all over the DWP. PREVENT. The whole Hostile Environment project. There’s plenty more, I’m sure.

Which is why I’m not exaggerating when I name this as state terrorism.

A bunch of disability and civil liberties activists/campaigners/lawyers discovered  the existence of the ‘nudge unit’.  So they made Freedom f Information requests to try and find out what the hell government money is being spent on.

Government solution? To privatise the department and turn it into an ‘institute’ to avoid scrutiny. And to drain more state cash into private pockets.

Anyway, back to us, trying to survive in an increasingly violent and reactionary society with the vast machinery of the  right wing state bearing down on us.

This shit and much more stuff like it = many of us are scared to leave the house, post any pictures of us looking happy on social media, be photographed at events/protests.

We’re cut off from participating in civil society.

Police force admits agreement to share information about protesters with DWP

It’s absolutely deliberate: the more surveillance, the more the DWP poke their nose and disclosure agreements into every area of our lives, the scarier it is to be out in the world even when we aren’t disabled by society.

And – for many of us – there are multiple other oppressions we’re dealing with too. Disability is inextricably entwined with race, class, gender, gender id, immigration status, sexuality and poverty.

Our lives are FUCKING HARD.

The surveillance/sanctions regime is a deliberate tactic to put extra pressure on already vulnerable people. It’s punishment for being vulnerable and in need. It’s also eugenics: it’s about disabled people being regarded as disposable/barely/not human. It’s an idea with deep roots in British society.

And they’re only just getting started. Looking at Bloody Boris’ fucking cabinet terrifies me, eg right now the DWP is trying to get its hooks into NHS files. The proposal is dressed up in fake nicey language but basically it would mean that if you claim disability benefits, you have no privacy or confidentiality during medical appointments. It would be horrific. I know that there’s a lot of pushback against this from loads of NHS groups, thank fuck.

I don’t have much hope, and I feel a lot of the time the clock is ticking on how long I can survive before they break me, or make me homeless again or otherwise fatally fuck me up. That worry never leaves me. Which is another reason for stopping dealing with them for now.

Because I realise now: I’ve become institutionalised. I live inside an invisible cage built by the DWP (and social Scare, of course. Let’s not forget them. Bastards)

By institutionalised, I mean, for eg – I anticipate and strategise against DWP sanctions automatically whenever I think, open my mouth, and especially if I leave the house. Any time I think about doing anything out of the house that might improve my life, (eg an art class, or an event that a photographer is at) I freak out over whether it will trigger sanctions.

Because although it’s not likely, it does happen.

It’s a perfect panopticon. They fuck over just enough people to make all of us realistically terrified about it.

And it’s a deliberately and increasingly asymetric system.

Ie: getting the benefits takes huge amounts of work, and can take years. But the state can take them away in an instant.

There’s also the alienation: I deal with this monster that infests every area of my life. People who don’t deal with it mostly have absolutely no idea how hard our lives are. How we don’t go a week on social media without hearing about yet another death caused by the system we’re reliant on.

A system that is our right.

And it should be the right of anyone living here, btw. And isn’t anymore – that’s a whole other pile of DWP fuckery that’s been happening over the past decade or so.

Fuck borders and fuck nativist politics always.

But my one hope is that I see so many grassroots people/groups/organisations/communities doing mutual aid, advocacy, support, skill sharing etc. A lot of it is very informal and grassroots and it’s amazing. So you get people on random fb forums putting hours into helpful /detailed/informed responses to questions. You get people sharing often traumatic details of the assessment process because they care about someone else going through the same thing. It’s fucking amazing. But we shouldn’t fucking be going through this shit in the first place.

More specific stuff re the ”invisible cage’/panopticon:

CW: moar DWP ranting. Also, tho, theory.
Which isn’t actually fucking theory for me. It’s my daily life.

The DWP is absolutely a panopticon. I’m living in a fucking panopticon. Except it’s invisible. And specifically designed to marginalise already vulnerable people.

So most people don’t even know it exists. And often don’t believe you when you tell them. And it fucks you up so sometimes* you forget that you’re living in a panopticon and just blame/hate yourself.

I’m living in a panopticon in twenty fucking nineteen in a rich White Western country that likes to think of itself as:

1. Liberal (it isn’t. There are important  traditions of liberalism in this country. Traditions f radical internationalist anti colonial/anti racist socialism, communism, anarchism. Powerful histories of working class people of all races doing practical radical political work. And loads more. Britain’s dominant character as a ‘nation’ in general, in practice ends up  defaulting to English norms’ . Which prize conformism, hierarchy, subtle powerful coded signals.
Its all about us ‘knowing our place’.

Riz MC nails it in ‘Englistan’:
“God save the queen
Nah she ain’t mates with me
But she keeps my paper green
Plus we are neighbours see
On this little island
Where we’re all surviving
Politeness mixed with violence
This is England”

Track: Riz MC Englistan on Bandcamp
Lyrics: https://genius.com/Riz-mc-englistan-lyrics

2. Modern. Modernity isn’t inherently good – in English, it’s a category inseparable from white supremacy and capitalism and patriarchy and and and.

But my main issue is that the idea that the UK is modern is fucking laughable. UK = basically feudal neoliberal empire-hangover capitalism. Doesn’t that sound just GREAT?

If you think I’m exaggerating – bear in mind that our new Prime Minister is related to the royal family. in twenty fucking nineteen.

Thinking about the DWP as a panopticon also usefully reminds me that there’s a reason that a fucking White English public school-and-oxbridge man came up with with the panopticon. These same people still largely run the country OVER TWO HUNDRED YEARS LATER.

“Jeremy Bentham, an English philosopher and social theorist in the mid-1700s, invented a social control mechanism that would become a comprehensive symbol for modern authority and discipline in the western world: a prison system called the Panopticon.

The basic principle for the design, which Bentham first completed in 1785, was to monitor the maximum number of prisoners with the fewest possible guards and other security costs. The layout (which is depicted below) consists of a central tower for the guards, surrounded by a ring-shaped building of prison cells.

The building with the prisoners is only one cell thick, and every cell has one open side facing the central tower. This open side has bars over it, but is otherwise entirely exposed to the tower. The guards can thus see the entirety of any cell at any time, and the prisoners are always vulnerable and visible. Conversely, the tower is far enough from the cells and has sufficiently small windows that the prisoners cannot see the guards inside of it.

The sociological effect is that the prisoners are aware of the presence of authority at all times, even though they never know exactly when they are being observed. The authority changes from being a limited physical entity to being an internalized omniscience- the prisoners discipline themselves simply because someone might be watching, eliminating the need for more physical power to accomplish the same task. Just a few guards are able to maintain a very large number of prisoners this way. Arguably, there wouldn’t even need to be any guards in the tower at all.”

“Michel Foucault, a French intellectual and critic, expanded the idea of the panopticon into a symbol of social control that extends into everyday life for all citizens, not just those in the prison system (Foucault 1970). He argues that social citizens always internalize authority, which is one source of power for prevailing norms and institutions. A driver, for example, might stop at a red light even when there are no other cars or police present. Even though there are not necessarily any repercussions, the police are an internalized authority- people tend to obey laws because those rules become self-imposed.”

* ie almost all the time.

A final thought:

The tories are trying to kill me.
And a LOT of other people.
And they’ve already killed so many.

Black people. Muslims. People of Colour.
Migrants, particularly guess what, black people, muslims, people of colour.
Disabled People. Mad people.
Trans* people
Queers
The ‘wrong kind’ of women.
Working class people

*

Think about what it’s like for those of us who tick most or all of these boxes.

Try to conceive of the firestorm that we’re living in.

quotes are from here Internalized Authority and the Prison of the Mind: Bentham and Foucault’s Panopticon

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Mental Health Professionals Are Asking People To “Take Responsibility” For Surviving Their Suicidal Crisis – Even When Sectioned In Psychiatric Hospital

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Ella and I were patients on the same psychiatric ward. We were both detained under section two of the Mental Health Act. She was perhaps the quietest and most withdrawn patient on the ward at the time. She seemed deeply depressed.

We all felt very protective towards her, because she seemed so young and vulnerable. Indeed, on the day I was discharged, I recall hugging her tightly and wishing I could take her with me.

A few weeks later, Ella took her own life. She was still sectioned in the psychiatric hospital at the time.

Ella had been allowed to gain access to items which she used to end her life. At her inquest, the psychiatrists said they had not restricted her access to them because they wanted her to “take more responsibility” for her own safety. But surely the state had taken responsibility for her safety at that point – she was detained under the Mental Health Act.

It is known that restricting access to lethal methods reduces the number of suicides: https://www.psych.ox.ac.uk/publications/168536.

I run a Suicide Crisis Centre which is independent from mental health services. Clients often tell us that mental health teams are emphasising that they need to take personal responsibility for managing their own crises. Perhaps the teams feel that this will discourage service users from becoming dependent or expecting that a service will “save” them.

It’s possible to argue that we should all take responsibility for trying to stay as mentally well as possible and use as many strategies as we can in order to do that. Indeed, that can feel very empowering. But we may all reach a stage when our strategies no longer work, and we need significant help. When we reach that point of crisis, it may be the least appropriate time to expect someone to be able to “take responsibility”.

When a person is in mental health crisis, their ability to think clearly is very often impaired. That’s the nature of crisis. Our thinking may be chaotic at that time. It is not always going to be possible for someone to think clearly enough to take steps by themself to start to navigate their way out of the crisis.

At the point of crisis, it is the time when you are least likely to be able to see a route forward, without support and care to do so.

There are ways to help empower people who are under the care of a service so they do not become dependent on it. These alternative methods do not involve telling someone in crisis to “take more responsibility.” Giving people more control over their care at an earlier stage, when they are not in crisis, can be an effective way of doing that.

As I wrote last year: “Our approach is to give clients as much control over their care as possible, but to actively and tenaciously work to protect them and help them to survive, when they are in crisis and at risk of suicide” (“Suicide Prevention Techniques: How A Suicide Crisis Service Saves Lives”).

Requiring someone in crisis to “take more responsibility” may heighten their despair, because they simply cannot do so at that point.

They have taken the step of asking for help, but have been told instead that they need to find their own resources. Surely they need to feel reassured that if they seek help, there will be support, kindness, empathy and care.

I know that the other patients on the ward continued to wrap Ella in care and kindness. They watched over her and alerted staff to the fact that they were extremely concerned about her suicide risk. But that responsibility of watching Ella should not have fallen on other patients.

Ella’s death should make us question to what extent the emphasis on service users “taking responsibility” has gone much too far, and risks causing a failure to adequately protect life.

As Ella had died while under the care of the state, in a psychiatric hospital, there was a jury at her inquest. The jury concluded that her death was a suicide which was “contributed to by her ability to gain access to items to aid suicide”. They took a very different view from the coroner, who in my opinion accepted too readily the mental health service’s justification for not restricting access to certain items. The coroner commented that such restrictions would be “draconian.”

Please also see this article which challenges the approach of clinicians who tell patients that it is their “choice” or “their decision” to end their life : Suicide: why do mental health professionals tell patients ‘It’s your decision’?

In memory of “Ella”. Ella’s name has been changed.

Joy Hibbins is the CEO of the charity Suicide Crisis: www.suicidecrisis.co.uk

Republished by kind permission from Saving Live Blog

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Fake News: What Psychiatric Wards Aren’t Telling You On Twitter

Emoji Anon

Did you know that psychiatric wards run their own Twitter accounts now? What’s next, Instagram?  Perhaps we can lose the Care Quality Commission and start carrying out reviews of hospitals on Trip Advisor instead.

Sussex Partnership Foundation Trust has an extensive Twitter network, with official ‘ward twitters’ and multiple ward staff running their own accounts. They call the patients ‘service leaders’ – language that denies the actual status of patients, often detained against their will, on psychiatric wards. The staff are referred to as ‘leader leaders’, trained through the ‘Leader Leader Academy’ which promises ‘quality improvement through Clarity, Competence, Control and Courage’ (is satire dead?). These ideas are taken from an American naval captain, turned public speaker, who suggests every business should adopt a ‘leader-leader’ model of management rather than a ‘leader-follower’ approach. The aim is to push responsibility as low on the organisational hierarchy as possible and for all employees to take ownership of leading the business. I somehow don’t think he was talking about patients detained under mental health legislation when he came up with that.

Am I really a ‘service leader’ while locked on a ward with little say about when I leave, whether I take medication and what belongings I have access to? If we flatten hierarchies to the point that we deny their existence, aren’t we just gaslighting those at the bottom? My own experience in a Sussex Partnership hospital was not one of a ‘service leader’. The problem with using such dishonest language is that it obscures the power and responsibility of those who can actually wield it. For example, a Sussex Partnership nurse tweeted a debrief form that had been filled in by a ‘service leader’ after they’d been restrained. What led to such poor judgement? Perhaps an unintended consequence of this language change is that staff begin to actually believe that patients have equal power, and that it’s OK to share their private, medical information on Twitter.

One of the wards using these terms is a psychiatric intensive care unit at Mill View Hospital. I was appalled to see multiple pictures of ‘service leaders’ posted on their Twitter feed, with smiley emojis superimposed on their faces. One of these pictures was posted by the ward manager, then ‘liked’ and retweeted by the CEO of Sussex Partnership, Samantha Allen. The patients would be clearly identifiable to anyone who knew them and the photos were humiliating, degrading and in clear contravention to multiple data protection laws (not least, that staff had the original, unedited pictures of patients on their phones).

Who are these Twitter accounts serving? Every kind of ‘professional’ Twitter sphere can come across as self-congratulatory, but the stakes are so high here. While I can understand the value in mental health professionals using Twitter to share best practice, it should never be at the expense of dignity and confidentiality. The tone of these ward accounts is all wrong – happy, smiley emojis covering the faces of those detained, talk of infantilised fun with the ‘service leaders’ – it paints an idealistic picture of life on the ward that is pure fantasy. I don’t go into hospital looking for ‘fun’. I hope that I receive timely care, that my human rights will be upheld, and that my dignity and confidentiality will be respected. Sadly, none of this has been the case in my own recent experience of Sussex Partnership hospitals.

The emoji pictures of patients have since been removed, after an uproar from professionals and service users alike. However, data still remains that could be used to make a jigsaw identification of a patient. The ward ‘newsletter’ includes a patient blog section where details about patient’s care and life stories are shared, and so-called ‘service leaders’ are still visible in some pictures.

It is all the more galling because the problems at Mill View Hospital have been well documented in recent years. There was a death on one of their wards as recently as December last year, that resulted in a coroner ordering an immediate investigation into safety. She described the ward involved as “mismanaged and chaotic”, and accused Mill View staff of giving the subsequent police investigation “the run around”. I am left wondering how the families of those who died there would feel about this kind of gratuitous self-promotion on social media.

Another problem on Twitter is that the ideas shared can be lost in their repurposing. One ward in Leicestershire, posted a picture of postcards with motivational quotes on, stating they were writing a personalised crisis plan on the back for each of their patients being discharged. A nurse from Sussex Partnership took this idea and recreated it, but instead of a personalised crisis plan, they listed generic crisis numbers on the back. What was a nice idea – personalised crisis plans on more than just hospital stationery – lost all it’s substance and became just another opportunity for ‘likes’ on Twitter. I left a Sussex Partnership hospital earlier this year without a proper care plan. If they had given me a motivational postcard with generic crisis numbers taped to the back, it would have felt like a punch in the face.

There are real people in vulnerable situations behind these Twitter blunders, that are having their human rights totally disregarded by Sussex Partnership staff – just for some ‘likes’ on social media. It suggests a culture where PR is valued over anything else. Until Sussex Partnership take raising their standard of care seriously, we should watch their Twitter rebrand with caution.

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